SUNNYVALE, CA, March 24, 2008 - ShoreTel, Inc., (NASDAQ: SHOR), a leading provider of Pure IP Unified Communications solutions, today announced that Prudential Fox & Roach Realtors has standardized on a ShoreTel distributed unified communications solution for all new offices and system replacements. The easy-to-deploy, easy-to-maintain ShoreTel solution reduces the cost and complexity of installing new phone systems and ensures that the employees in the growing realtor's offices can quickly become more productive and work together more effectively.
Prudential Fox & Roach is the number one realtor in the northeast U.S. region and the number three realtor in the U.S. with 82 offices in Delaware, Maryland, New Jersey and Pennsylvania. Like all realtors, Prudential Fox & Roach must constantly react to the expanding and contracting real estate business and has a constantly changing workforce. During periods of contraction, Prudential Fox & Roach typically employs an acquisition strategy to grow the business. Not surprisingly, many of the acquired offices have old PBX phone systems, including some that are no longer supported or for which parts are not available.
"We needed to standardize on a single voice system and wanted a solution that could be cost-effectively deployed in each new office and make it quick and easy for us to adapt to constant staff changes," said Will Friemann, vice president, operations, security and compliance, Prudential Fox & Roach. "I knew of ShoreTel's architecture, capabilities and customer satisfaction levels and recognized it would be the perfect solution for Prudential Fox & Roach. ShoreTel is so easy to deploy and manage that we have developed a reliable, cookie-cutter approach to setting up each new office. We do it ourselves, and there are no cabling costs. ShoreWare® Director also lets us do all our own moves, adds and changes, eliminating truck rolls and lowering our phone system management costs to near zero. Most important, when we open a new office, we can typically deploy the system one day and do training the next, so our agents and staff can start generating leads and new business faster."
Prudential Fox & Roach installed its first ShoreTel unified communications system in January of 2007 and today has the system installed in seven offices, with five additional offices scheduled for the first half of 2008. Each office on the ShoreTel unified communications system has it own ShoreGear® voice switch and a ShoreGear T1 switch that connects to a co-located ShoreTel voicemail server. Friemann plans eventually to replace all old PBX systems with ShoreTel and is also exploring integrating ShoreTel with internal business applications for improved sales efficiency and productivity.
Prudential Fox & Roach has found the ShoreTel unified communications solution to be very reliable with excellent call quality and well-designed ShoreTel IP telephones. ShoreTel has made the agents using the system more productive by enabling them to connect with prospects more efficiently and to collaborate as a team. ShoreTel Personal Call Manager, integrated with Microsoft Outlook, makes it easy to place calls by searching for names, and agents can easily control how they are reached so they are more accessible and never miss an important call. In addition, when mortgage brokers and advisors travel between offices, they retain all the ShoreTel system functionality and availability as if they were still at their desks. This has had a direct, positive impact on their ability to close more business.
ShoreTel's unified communications solution has also improved customer service. ShoreWare Operator Call Manager allows receptionists to provide callers with accurate information about the location of staff and the best way to reach them, and the voicemail system lets agents manage their voicemail messages on their computers or wireless devices to more quickly see and return important calls.
"Service businesses, including real estate and insurance companies, banks, and professional service firms, are under constant pressure to grow and adapt to changing personnel and other evolving business and technology requirements," said Steve Timmerman, vice president of marketing at ShoreTel. "ShoreTel's distributed IP-based unified communications solution eliminates much of the cost and complexity of deploying and managing communications at multiple offices. The reliability, scalability, adaptability and ease of management drive down the total cost of ownership while empowering users to easily access and manage their own communications for greater productivity."
About ShoreTel, Inc.
ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP unified communications systems. ShoreTel enables companies of any size to seamlessly integrate all communications-voice, data, messaging-with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com or call 1-877-80SHORE.