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ShoreTel Developer Network 3.0 Release Expands APIs and Sample Code Library with a Newsgroup

Provides On-line Developer Community with Tools for Building Advanced Applications that Integrate Business Processes and Telephony
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SUNNYVALE, CA, January 30, 2007 - ShoreTel, Inc., a leading provider of IP telephony solutions worldwide, today announced the availability of ShoreTel Developer Network 3.0 with enhanced APIs and sample code selection as well as a new ShoreTel Developer Newsgroup to further assist ShoreTel channel partners, integrators, software developers and end users in building advanced business solutions that leverage the ShoreTel IP phone systems.

Originally launched in February 2006, ShoreTel Developer Network is part of ShoreTel's initiative to fulfill the power of converged communications by making application integration more accessible to its customer base. This was first demonstrated in August 2006 with the announcement of packaged applications for sales force automation and E911 notification, which integrate phone capabilities into workflow and facilitate the work process. The ShoreTel Web Dialer is the newest packaged application available to ShoreTel system users. This application extends the convenience of ShoreTel one-click dialing to any web browser-based telephone number.

ShoreTel Developer Network membership provides an easy and reliable way to leverage ShoreTel's open platform to create rich interfaces. Using the tools included with Developer Network membership, ShoreTel partners can create both custom and packaged solutions for customers.

"The full-featured TAPI interface, ShoreTel COM Object and sample code library has helped us to effectively respond to our customers' requests to enhance their business processes using the ShoreTel system. Recent examples include a custom call tracking application and an application that gives our customer the ability to receive a whisper page at defined intervals in order to better manage call duration," said Bryon Palitto, president and CEO of Palitto Consulting Services, Inc. "By writing custom code we are able to give our customers an even greater return on their ShoreTel IP phone investment. Now with ShoreTel Developer Network 3.0, we have even more tools to work with."

The annual, fee-based ShoreTel Developer Network membership gives developers access to a wealth of critical tools to ensure their success at writing high quality, custom software solutions to enhance business processes like automating routine tasks, personalizing call handling or integrating other systems.

ShoreTel Developer Network tools include the ShoreTel COM Object with over 100 methods, properties, and events to simplify development and trim the time to deploy the software. In addition to full source code, the ShoreTel COM Object also contains many desktop and server sample applications. Using the ShoreTel COM Object, advanced application developers can build applications that interact directly with callers through media and DTMF digits for touchtone phones.

"With Developer Newsgroup, ShoreTel Developer Network members can post questions, share ideas, and network with each other directly," said Steve Timmerman, vice president of marketing, ShoreTel. "Forums like this are invaluable for sharing ideas and technical best practices as well as for sharing the excitement of working with such a versatile and open platform."

In addition to ShoreTel Developer Network, ShoreTel offers customers pre-packaged applications like the ShoreTel-Salesforce integration that enables the ShoreTel phone system and the CRM application to share data seamlessly. ShoreTel's E911 Notification application supplements the native 911 support built into the ShoreTel system with in-house emergency notification and communication to mobilize on-site response activities until public responders arrive. ShoreTel's Web Dialer automatically identifies and highlights all telephone numbers found on any web page and allows a ShoreTel user to dial them with the click of a mouse.

"Ultimately it is all about delighting customers," added Timmerman. "We are doing everything we can to make a wide variety of time- and cost-saving applications available to every ShoreTel system owner."

For more information about ShoreTel Developer Network annual membership or a copy of the Software Developer License Agreement, please contact your authorized ShoreTel reseller, or contact ShoreTel Professional Services at or 800 425-9385, ext. 3331

About ShoreTel, Inc.

ShoreTel is a leading provider of IP telephony solutions worldwide since 1998 and well known for exceptional customer satisfaction. ShoreTel voice systems are designed to make businesses smarter, setting new standards for usability and manageability while reducing telecommunications costs. ShoreTel's distributed architecture extends enterprise-class voice services to every office and outpost, keeping employees fully connected wherever they go. A select, worldwide group of channel partners provide service and support. ShoreTel is headquartered in Sunnyvale, California and has regional offices in the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit or call 1-877-80SHORE.

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